Title: Evolving voice-based UX: from command lines to empathic conversation

Abstract: Can an artificial human establish an empathic relationship with a human being? What main features are required to be defined as empathetic? Is it possible to create an AI system capable of learning and rapid growth to become more and more useful? How will user experience change as a result of these new interfaces? These are some of the questions that Iolanda Iacono, Chief Customer Officer (CCO) for QuestIT, will address in her talk. Together we will analyze several examples of artificial humans already available and we will discover the best practices required to build them.

Short Bio
Iolanda Iacono is the Chief Customer Officer of QuestIT, an Italian SME focusing on the development of Artificial Intelligence technologies with expertise in machine and deep learning, including Natural Language Processing and Natural Language Generation. She is also the Conversation Designer team leader and the Project Manager for Conversational AI projects. In 2012 she obtained a PhD in Human-Computer Interaction at the University of Florence and her background includes psychology and a proven experience in experimental studies. She is considered an expert in usability and user experience evaluation of services and products adopting diverse qualitative and quantitative methodologies. Her professional interests include human-centered design (HCD), interaction design, conversational AI, human-robot interaction, design and validation of complex systems, and societal impacts of new technologies.

Meeting details
Hosted by Dimitri Ognibene

Friday, 14 May, 2021 16:30 | 2 hours | (UTC+02:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna
Meeting number: 121 935 2962
Password: 43znPiWmJY9 (43967496 from phones)

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